Privacy Policy

At Cafe Britt and CoffeeTour we are committed to respecting your privacy and we recognize your need for appropriate protection and management of personal information you share with us. We do not sell, trade, or rent your personal information to others. We use the information we collect to process reservations and to provide a more personalized shopping experience.

Collecting Information

You can visit us without telling us who you are or revealing any personal information about yourself. We may track the IP of people who visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

There may be times (such as when you book a tour or order a product, subscribe to a service, or participate in contests, sweepstakes or promotions, etc.) at which we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address and credit card information. We also maintain a record of your product purchases or bookings. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, we may not be able to process your order or provide the services required.

Cookies

Our web site uses "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, advertise and communicate diverse Cafe Britt or Coffee Tour promotions throughout the Internet, learn about your interaction with our products and services, estimate our audience size and analyze your visiting patterns, in order to enhance your shopping experience. No Personally Identifiable Information about your visits to our Website is collected during this process. However, if you do not wish to share this anonymous information you can opt-out by disabling or not allowing cookies in your browser.

Using Information

We use the personal information you provide for internal purposes only, to process your reservation, to notify you of its status, to fulfill or respond to your request, to inform you of new products, services and offers, to provide you with information about Cafe Britt and advertise diverse Cafe Britt and Coffee Tour promotions through the internet, to shape our recommendations about tours, coffee or related items that might be of interest to you, and to analyze trends and statistics that will help us develop the design and layout of the website that will make your shopping experience a convenient and useful one. Persons who provide us with their telephone numbers will only be contacted regarding reservations, orders or general Customer Service Purposes.

Editing, Updating, Correcting and Deleting Information About You

Please be sure to indicate your full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, street address or other personal information feel free to do so at any time by contacting us in the same way. When you book online or by phone, or when you choose to enter a sweepstakes or other promotion, we may need to contact you via email, phone or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications. In this way, we ensure quality service and follow-up.

Protecting Children

Cafe Britt & the Coffee Tour take special care to protect the safety and privacy of children. Our web site is a General Audience site. Don't forget, Cafe Britt & Coffee Tour are a great resource for all kinds of research projects on coffee. We'd love to hear from you and your children. Cafe Britt encourages children under 16 to get their parents permission before contacting us or submitting any information to us. Of course, there is nothing better than personal supervision of children while they surf the Internet.

Security

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. All your personal information is encrypted before it is transmitted over the Internet. If you prefer not to enter your credit card online, you can call or fax in your credit information after you place your order online. Call us at 2277-1600 (011.506.2277.1600 from USA); or fax us at 1-800-652-5679.

Note: Most banks either cover all the charges that result from unauthorized use of your credit card or limit your liability to US$50, the maximum liability allowed under the Fair Credit Billing Act. You must notify your credit card provider of the unauthorized use in accordance with its reporting rules and procedures.

Disclosure to Outside Third Parties

Cafe Britt & Coffee Tour respect your privacy. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. However Cafe Britt may share non-personal aggregate, or summary, information regarding its customers with partners or other third parties, but Cafe Britt does not sell or share any information at the individual customer level. Cafe Britt cannot control and thus assumes no responsibility in relation with the use third parties may give to information they collect in contests run as co-promotions.

Your Feedback

Help us improve our privacy policy and practice. We are eager to hear from you and encourage you to email us with your questions or comments. We read and respond to every email we receive within 24 hours. You may email us at info@cafebritt.com, coffeetour@britt.com call us at 2277.1600 (011.506.2277.1600 from USA).